Retire your sales and marketing funnel, and build a growth machine fueled by customer success.
Most brands focus all of their sales and marketing resources on growing new business. Existing customers are pretty much left to fend for themselves.
Customers have the power to accelerate your brand’s growth, but you have to do more than offer great products and service. You need to create a memorable experience clients will love.
The sales funnel is an outdated growth model it ignores the impact current customers have on your business.
This process begins by segmenting your customers by growth potential, followed by identifying points of friction that prevent them from reaching the advocacy stage.
Monitoring KPIs at different stages of the customer journey will help you focus on areas for improvement, while optimizing processes that are working.
We will help you create a program that surprises and delights your customers. Components may include:
What’s your greatest marketing challange?