The Compass

Welcome, new readers! The Compass is a compilation of our latest customer stories, news, resources, and events. We'll deliver the goods four times a year to help you improve productivity and make the most of your software. (Note: New customers are automatically subscribed. Not your cup of tea? You can opt-out and manage your email preferences here.) 

Ohio Feature

In the News

We’re excited to partner with the state of Ohio to implement enterprise document management in all 88 counties to transform human services delivery across the state! This project has been a huge undertaking for us this year, so we want to give you a quick update on what’s happening.

In the first phase, the Ohio Enterprise Document Management System (EDMS) provided a unified system for Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF). That system was fully implemented in all counties in August.

The second phase, which is currently underway, rolls out a document management solution to child care, child support, and child welfare to help improve coordination of programs for children and share services across local jurisdictions.

Our president Gary Heinze said, “Northwoods is honored to work with the state of Ohio on its goal to improve the consumer experience for vulnerable citizens who rely on benefits and services that ensure safety and well-being.”

Read the full press release here.


What's New with Northwoods?


 Microsoft Retirement

Will Microsoft Software Retirements Affect Your Compass Solution?

In case you’ve missed our previous emails, Microsoft will be ending support for Microsoft SQL Server 2008 and 2008 R2 on July 9, 2019, and Windows Server 2008 and 2008 R2 on January 14, 2020.

These dates are quickly approaching, and we want to make sure you are prepared.

Read more or watch this 12 minute webinar to learn how and why you should plan ahead for the replacement or upgrade of this software.

 Happy hardware, happy software

To Keep Your Software Happy, Make Sure Your Hardware is Friendly

Asking Santa for a new scanner or label printer this Christmas? 

Remember to check our list of compatible hardware devices on the Northwoods customer portal to make sure it will work with your software.

As always, please reach out to the Northwoods Support Center (NSC) if you have questions!


Featured Resources


Social Servcies + SoE

How Do Systems of Engagement Benefit Child Welfare?

What is a system of engagement? Technology designed to increase efficiency, improve service delivery, and enhance an agency’s existing systems, such as SACWIS or CCWIS.

How does it benefit child welfare? We created these resources to help answer that question:

  • Watch this recorded session from the 2018 IT Solutions Management (ISM) for Human Services conference to learn how two child welfare agencies are using a system of engagement to influence the lives of the children and families they serve.
  • Read the press release, "Chautauqua County Giving Caseworkers New Technology to Manage Cases" to learn how Chautauqua County in New York is helping caseworkers better serve their communities and reduce caseworker stress, which contributes to high turnover. 
  • You can also check out the Children's Bureau's Child Welfare Capacity Building Collaborative’s Change and Implementation in Practice series in our Research Library to learn how to manage change in a meaningful way when introducing new systems.


Latest Blog Articles

Want to get daily, weekly, or monthly articles delivered straight to your inbox?
Subscribe here.


#GivingTuesday: 15 Non-Profit Missions to Support This Giving Season

In honor of #GivingTuesday, we asked our employees to highlight non-profits that share our mission of helping vulnerable children, individuals, and families.

Check out these 15 worthy organizations that need your support.

10-23-2018 Blog Feature Image - Rupam Emerging Leader Presentation

Building Better, Faster, More Impactful Solutions for Human Services

At Northwoods, we talk a lot about “designing solutions around you.” But, what does that really mean?

As one of APHSA’s 2018 Emerging Leaders, Director of Product Marketing, Rupam Chokshi was invited to give a presentation at ISM showcasing something that Northwoods has done to advance health and human services.

Read the blog for Rupam's insight about the methodology that is at the core of how we operate and do business.

 Cybersecurity Blog Feature Pic

Why Cybersecurity Matters Even if It’s Not Your Job

“As the lines between our work and daily lives become increasingly blurred, it is more important than ever to be certain that smart cybersecurity carries over between the two.” - National Cyber Security Alliance (NCSA)

If you haven’t thought about cybersecurity yet, here’s why you should.

 Top Blog Posts Small

Top 5 Northwoods Blog Posts of 2018

It's that time again! As each year closes, we like to recap the top blog posts from the last 365 days.

This year's list is full of expert content, inspirational stories to remind you why you do what you do, and other resources to help you utilize social work technology.


Upcoming Events & Webinars


Hear From Our Team at These Upcoming Events:

See more upcoming events and view our upcoming and On Demand Webinars