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Digital Transformation


Boost your Ecommerce Business Xperience


Every day, start-ups and other innovative businesses are coming up with new business models that highlight how digital transformation is changing sales, marketing and customer service in all industries. Despite all the innovation in the market, a lot of entrepreneurs and decision-makers still think that a solution that allows them to operate and manage sales and customer service through social media, chat, email and voice is too expensive and hard to manage. Basically, not worth the effort for a small business.

That is a myth. Cloud-based technology and its monthly subscription models allow small to medium sized businesses to benefit from truly advanced solutions to better manage customer relationships. Companies can operate online “contact centers” with next to no infrastructure, that are simple to set-up, easy to operate, secure and highly-scalable, with competitive and very flexible costs.

Check our video on the new ecommerce customer experience. You can also download our ebook and learn why a contact center solution is something for everybody. Or get our infographic on the benefits of cloud solutions.

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Business Intelligence


Industry Report: Digital Transformation Impacts Debt Collection in Brazil

Altitude has developed, together with leading industry association Instituto GEOC, and Cantarino Brasileiro, for the second year in a row, the only Directory and Annual Report on the Debt Collection Industry in Brazil. This unique report includes exclusive research that profiles debtors in Brazil. It also includes industry data, and a survey of the debt collection sector, together with analysis from the main players, experts, and associations. Debt Collection in Brazil is a growing industry that is going through digital transformation to increase effectiveness and productivity. You can download the report here (in Portuguese).



From Proactive Contacts to Behavioral Intelligence. Get the Latest on Our Multilingual Blog

Keep updated on innovation in the field of customer engagement. From tips on how to be smart about making calls and grow your business, to reporting on the new trends in customer management outsourcing. From how to face the challenge of the new consumer behaviors, to the latest on artificial intelligence applied to pairing agents and customers. These are the latest issues we address in our Blog. In English, Spanish and Portuguese.



Altitude Brings in New CMO and Nominates New Latin America VP


Altitude announced that Natalia Bochan has been appointed Chief Marketing Officer, and Daniel Lopez is becoming Executive Vice President for Latin America.

Daniel is now in charge of driving the continued growth of the company in Latin America, bringing to the market a new generation of Altitude Xperience solutions. He also leads our Global Services Delivery transformation project worldwide.

Natalia’s mission is to develop Altitude’s market positioning in the customer experience market, put customer needs at the center of business initiatives, and execute marketing strategies to support product innovation and business growth.

Check Altitude's international executive team in our website.


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