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It's the weekend, and nobody deserves a slight break more than you. Unless that person is Oscar Munoz, and he really needs a few moments to himself. So that gives you time to read these seven highlights from our coverage of the industry this week, along with some of the top stories in travel you won't read anywhere else. — Jason Clampet, Editor-in-Chief
Alex Cruz, the Chief Executive of British Airways, is in a tough spot. For years the airline has positioned itself as a premium brand and — whatever the company says — customers don't like it when you start charging for something you used to get for free. It's probably too early to say whether the changes to short-haul meal options have been a success and doing it on long-haul flights would be a totally different proposition.
While European Union competition authorities might by happy with the results of their crackdowns, it doesn't look like much has changed. The market still makes it difficult for both smaller online travel agencies and the hotels themselves to compete.
Consumers are more comfortable with biometrics than ever, and we can probably thank Apple for that. Now airlines are starting to ask whether they might use facial recognition, fingerprints or iris scans to make the passenger experience better. Here's hoping they succeed.
Does this mean short-term rental regulations are actually working? Or just that Airbnb’s business is maturing?
From a public relations perspective, United CEO Munoz had to get out there on TV so the public could view his remorse. Written statements wouldn't suffice. He's now saying a lot of the right things.
AccorHotels is buying up and/or investing in a lot of other companies in its pursuit to become an entirely new breed of hotel company.
Microsoft thinks that voice-powered internet gives it a shot — via voice assistant Cortana — at upending today's travel search funnel, which is dominated by Google's search results. The theory's plausible, but Microsoft needs to move faster to win.
Our guess is, pretty soon, this will be as standard as those in-room iHome docking stations for your iPods, only a whole lot more useful.
A feel-good story from a hotel brand that goes beyond the PR headlines? That's a very good idea.
Vacation rental bookings are increasingly going online but there is still a dichotomy in models -- instant confirmations versus a 24-hour fail-safe vetting period. Because of the fragmented nature of the vacation rental market, one-size-fits all doesn't seem to be in the offing.
Tune in to hear how hotel loyalty programs are changing — and what that means for the traveling public.
Delta says it's using basic economy fares to help better differentiate its products. The jury is still out on whether it will help them compete on routes where they face low-cost competitors.
British Airways has finally come around started investing in its business class cabin. But it may be too late to catch up with Delta, United, and the Middle East carriers.
Virgin America's Elevate members now have an official timeline for when their loyalty program is going to fold.
Travelers are entitled to their own opinions, and it makes sense that Emirates is the overall No. 1. But does Aeroflot truly have the world's best business class product?
Travel is more exciting than a well composed and prop-heavy Instagram shot would let on. We think it's time to start letting on.
During the decade he ran Virgin America, David Cush couldn't always speak freely. But now Cush can discuss how airlines struggle with Google's mobile land grab.
Travel brands have an economic incentive to push policy makers and private sectors in their destinations on sustainability and leaner visa policies because tourists will reward them with higher spending and likely repeat visits.
Tourists plan entire vacations around food. It's up to restaurants and food tourism companies to leverage this trend for their best interests.
With less than five percent of Chinese travelers holding passports, last year's spending totals for international Chinese travelers represents only a fraction of the market's spending potential as millions more Chinese choose to travel abroad each year.
Break through the travel recommendation bubble with a good old-fashioned human expert.
American Express Global Business Travel is investing in technology to give travelers better digital tools and a more streamlined booking experience.