AIAG Offers New Warranty Training Classes
Introduction to Automotive Warranty Training
This is an introductory course designed to give the attendee a basic understanding of warranty, warranty-related terminology, and how warranty applies to the automotive industry and the supply chain.
Attendees will gain insight on how to understand the customer's warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple data base analysis including what to do with the data, and some of the basic activities that an organization should perform to understand warranty performance.
CQI-14 Automotive Warranty Assessment Training
The CQI-14 Automotive Warranty Assessment Training provides a best-practice approach for managing warranty processes with the consumer in mind. The goal of the training is to develop skilled practitioners who are well versed in the assessment tool provided in the CQI-14 manual and are able to provide an organization with a warranty process that utilizes best practices.
This course includes a hands-on example of completing the warranty assessment, as well as how to benefit from the results.