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AIAG Offers New Warranty Training Classes

Introduction to Automotive Warranty Training

This is an introductory course designed to give the attendee a basic understanding of warranty, warranty-related terminology, and how warranty applies to the automotive industry and the supply chain.

Attendees will gain insight on how to understand the customer's warranty data output metrics (claims and cost), the basic warranty data tracking methods, warranty claim rate reduction, simple data base analysis including what to do with the data, and some of the basic activities that an organization should perform to understand warranty performance.

CQI-14 Automotive Warranty Assessment Training

The CQI-14 Automotive Warranty Assessment Training provides a best-practice approach for managing warranty processes with the consumer in mind. The goal of the training is to develop skilled practitioners who are well versed in the assessment tool provided in the CQI-14 manual and are able to provide an organization with a warranty process that utilizes best practices.

This course includes a hands-on example of completing the warranty assessment, as well as how to benefit from the results.


Powering Performance

New AIAG Quality Steering Committee Chair Jim Pastor Outlines Focus for 2017 and Shares Key to Maximizing Value of AIAG Membership

By Carla Kalogeridis, Thursday, January 19, 2017 9:05 AM

The new chair of AIAG’s Quality Steering Committee, Jim Pastor, has some specific ideas of where he’d like to see the committee focus its efforts in 2017. After eight years with Johnson Controls in positions ranging from global director of quality — GM Business Unit to group vice president — automotive quality, Pastor recently transitioned to the role as vice president — quality for the new Johnson Controls spinoff, Adient. With global responsibility for all of Adient’s manufacturing sites, including complete seat and components, Pastor is in a perfect position to lead AIAG’s quality initiatives on behalf of the industry.

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AIAG to Host Series of Global IATF 16949 Roll Outs in 2017

By AIAG, Thursday, January 19, 2017 8:15 AM

AIAG is hosting a series of roll-out events for the new IATF 16949:2016 automotive quality standard. The purpose of the events is to help AIAG members and others in attendance understand the latest edition of the standard and what it means to their organizations and the re-certification process.

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