SynergEyes Insight covers Staff Training, 3 Steps to Increase Annual Supply Sales, and ICD-10 Billing Codes for 2017.
Insight Newsletter
November 9, 2016

5 Insights into Staff Training for Specialty Contact Lenses

Your staff is one of the most vital touch-points in your practice. Properly training a specialty contact lenses staff requires commitment, but the rewards far outweigh the effort. Keep in mind that every impression is an opportunity to establish patient satisfaction and trust. This is vital in the world of specialty lenses.
Some key highlights:
  • Customer service is the key. 96% of online complaints about doctors fault customer service, NOT quality of care.
  • Prepare for patients to test your practice.
  • Value your staff and they will value you and the products you recommend.
More SynergEyes and Industry News

3 Steps to Increase Annual Supply Sales and Patient Compliance (video)

Studies show that annual supply sales positively influence patient compliance and satisfaction, resulting in healthier eyes and a healthier practice. Jeffrey Sonsino, OD, explains how his practice achieves 86% Annual Supply Sales with three easy steps.

How To Differentiate Your Practice.jpg

How to Differentiate Your Practice 

You know you’re doing something right when you’re no longer surprised when a patient reaches out to hug you. It’s happened to Erin Sullivan, OD, more than once after fitting patients with SynergEyes custom contact lenses. “They are just elated,” she says.


Upcoming SynergEyes Events

Join SynergEyes at one of these upcoming events and learn more about providing advanced technology contact lenses to transform your patients' vision!

AAO Academy - Booth #806
November 9-12, 2016
Anaheim, CA

NCSOS Fall Congress - Booth #20
November 11-12, 2016
Ashville, NC

Monterey Symposium - Booth #500
November 18-20, 2016
Monterey, CA


Hear What Doctors Are Saying About Duette 

"This type of lens will benefit both your patients and your practice."  Lowell L., Pittsburgh

"It has been wonderful. We are able to give patients great vision without compromising comfort, especially for a normal cornea with high Rx."  Bernadette O., Calgary

Tell us about your Duette experience and be entered into a monthly $100 gift card drawing!

September winner: Mark T., NE
October winner: Clark D., IL


UPDATED: ICD-10 Billing Code Cheat Sheet For 2017

SynergEyes has updated the ICD-10 cheat sheet to reflect some of the most used codes for specialty contact lens practices. The new sheet reflects 2017 code changes and no longer includes the ICD-9 codes. Feel free to let us know if there are codes you use frequently that should be added to the sheet.