SEPTEMBER NEWSLETTER

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BlackPoint Has a New Home!

Our Corporate Office is Now Located in Kent, Washington

 

The BlackPoint Team is settling in after the big move at the end of July. The new office space was designed with growth in mind, not just for our internal team, but for your business as well! 

Our large, state-of-the-art Helpdesk has some new, exciting features to benefit our clients and hard-working Managed Services Team like advanced sound barriers to create a better acoustic environment for the call center. The Network Operations and Managed Business Continuity Teams are now connected to the Helpdesk to create better synergy within Managed Services, and we have also implemented a new phone system to create a quicker response time, and faster escalation of incoming calls. 

We are all very excited about our new office space, and the improved resources to help serve you better. Keep an eye out for an invitation to our open house later this fall!

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2015 Technology Fair - Microsoft Civica

BlackPoint IT Services is hosting our bi-annual Technology Fair this October at Microsoft Civica in Bellevue. This is a free, all-day event to learn more about BlackPoint's unique solutions through breakout sessions and one-on-one time with top technology vendors like Microsoft, Barracuda, Datto, Lenovo and WatchGuard!

Interested in registering? Visit our website for more information.

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Antivirus vs. Malware - Only the Strongest Will Survive!

Cryptowall has been in the news a lot lately, but is only one of the many strains of malware that can cripple a network and put your business out of commission. In order to prevent malicious attacks, it's important to have a multitude of security measures in place, but new threats are obliterating security plans once deemed impenetrable... are your preventative measures strong enough? 

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Behind the Logo

Each quarter we go Behind the Logo to get to know the people that make BlackPoint a great place to work. In this issue we get to know Andrew Hutchison, BlackPoint's Network Operations Manager. 

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Quarterly BlackPoint Duck Awards

Last year we launched our quarterly BlackPoint Duck Awards in an effort to recognize the employees who go above and beyond to make BlackPoint better. Our most recent winners were chosen for their achievements in leadership, certifications and customer service.

Congratulations to our consultants Mike Bowman and Cindy Bechard, Senior Managed Services Engineer Robert Groves, Marketing Associate Kari Morgan, Mary Herstad from our Admin Team, and Portland's Inside Sales Rep Brooke Eckenrode for all your outstanding work! 

If you've worked directly with someone at BlackPoint whom you feel has displayed exemplary customer service, let us know! Please email Human Resources with a brief explanation of your experience.

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BlackPoint IT Services
20435 72nd Avenue S, Suite 200
Kent, WA 98032

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