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Pete Hansen
GM, Eftpos NZ

Since our last newsletter COVID-19 has completely changed the economic landscape, both here in New Zealand and globally. This has created immense stress on businesses with many struggling to survive with little or no trade. At Alert Level 4 we saw transactions plummet to 20% of normal levels with 95% of our merchant base not transacting at all. As we moved progressively out of lockdown we saw transaction volume rebound and pleasingly July activity has rebounded very near to pre-COVID levels. Unfortunately, the rebound is patchy and times remain difficult for many businesses, particularly those with a reliance on inbound tourism. At Eftpos NZ we have been doing everything we can to help NZ businesses and we remain committed to working with our customers to support them through these challenging times.

Recently, we’ve partnered with the data scientists at Dot Loves Data to produce the DESi (DOT and EFTPOS Spending Index) which provides insight into how well industries and regions are performing in New Zealand relative to previous years. Using the DESi, the team at DOT have been investigating how the COVID-19 pandemic has impacted consumer spending. The latest insights from the team at DOT are on their LinkedIn page here.

Finally – I’m excited to say that in June we piloted the first of our brand new range of payment terminals. The pilot was a great success and we are now commencing the work to deploy these new solutions across our entire customer base. These new Android payment devices are literally the smartphones of the payment terminal world. They offer both merchants and consumers a much more intuitive payment experience and provide a platform for greater innovation – and they look cool too! We’ll be communicating much more about these new solutions in the coming months.

In the meantime I wish you and your business all the best as we navigate this challenging retail landscape.

We welcome your feedback and ideas. If you have a suggestion, question, or an article idea you can reach us on Facebook, Twitter, or send us an email to team@eftpos.co.nz.

August 2020, Edition #13 

Practical tips, resources and advice about retailing and payments for small businesses

 
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COVID-19 Payment trends: Contactless payments
Throughout the lockdown period in New Zealand, and onward as we descended through the COVID-19 alert levels, contactless payments (payWave and tap and go payments) have been at the forefront of the changing face of payment solutions in retail. We've undertaken a deep dive into our transaction data to unpack how payments changed as a direct result of COVID-19 and glean some interesting insights.

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How NZ businesses pivoted curing COVID-19: 4 Key insights
If there's one thing that stood out among the businesses that survived and thrived during New Zealand's COVID-19 nationwide lockdown, it was the ability to remain flexible and adapt. We're shining a light on some of these amazing Kiwi businesses so you can draw inspiration from their innovative business acumen.

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5 Golden Rules of Responding to Negative Reviews Online

5 Golden rules for responding to negative reviews online
Ever had to deal with a ‘1-star’ review? It can be frustrating when someone chooses to leave a review publically instead of coming directly to you to talk about their concerns. The good news is, you can turn a negative review around and use it your advantage while addressing your disgruntled customers concerns. Win-win! Just follow these 5 golden rules.

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[Video] Powering payments for Cordall Manufacturing
A classic Kiwi success story, Cordall manufactures cords, rope, bungee and fittings for customers all over the world - including NASA! The team at Cordall produces over 100,000 metres of cord and bungee every month. Hear Mark Unwin, co-owner of Cordall, talk about his long-standing relationship with Eftpos NZ, and why he chooses Eftpos NZ to power his payments.

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COVID-19 Communication 5 Steps to Cut Through the Noise

COVID-19 Communication: 5 steps to cut through the noise
Noticing an influx of COVID-19 related content in your feeds, inbox and on TV? Businesses were quick to pivot and respond, adjusting their communication strategies and sending out email newsletters and social posts covering their response to the global pandemic. Grab our tips on what to do (or in some cases avoid) to make sure your brand is being noticed, heard and tactful on the channels you're across.

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Domestic Tourism: Small towns still leading the charge in terms of recovery, research suggests
According to research by Dot Loves Data, which is based on Eftpos New Zealand figures, towns and islands close to New Zealand’s biggest cities were the most popular destinations for Kiwis over the first week of the school holidays. While the cities themselves – and traditional tourism hot spot Queenstown – experienced a drop in consumer spending.

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Good reads
 
Erratic mixed bag for hospitality industry at Level 1
Industry feedback indicates while Level 1 operating conditions show a return to dining out freedom has had a positive impact, restaurants and cafes are showing a mixed bag.
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7 Retail store design tips guaranteed to wow your customers
COVID-19 put your store on hold for a few months but that doesn’t mean that it stopped you. Smart retailers used this time to tweak their sales floors, others underwent complete transformations.
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A group of Aotearoa New Zealand's biggest retailers have joined forces to take a stand against racism and discrimination in their workplaces.
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COVID-19: Latest news and updates
News and updates from government about COVID-19 and how it may affect your business.
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