Travel Alert

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CTM’s One-Stop Shop of COVID-19 Information: CTM has created a special landing page to be used as a repository of COVID-19 travel alerts to help you stay informed as updates become available. All new updates will be displayed at the top of the page.


Airlines Implement New Safety Protocols

Amid COVID-19, flying etiquette is changing, as some airlines are now requiring flight attendants and passengers to wear homemade or commercial face masks. 

Alaska Airlines:

  • May 4: All Alaska Airlines and Horizon Air employees who cannot social distance 6-feet apart from others are required to wear face masks / coverings, this includes pilots, flight attendants. 
  • May 11: It will be mandatory for all passengers and guests to wear face masks / coverings while aboard. 

Allegiant Air:

  • All food and beverages will be pre-packaged and factory-sealed when served aboard.
  • Crew members will wear gloves in-flight and have a reduced service.
  • Passengers are encouraged to avoid booking middle seats. 
  • There is currently no known requirement for passengers and crew members to wear face masks and / or coverings. However, customers are provided a complimentary health and safety kit upon board, includes a single-use face mask. 

American Airlines:

  • May 1: American is now requiring all flight attendants to wear masks on all mainline and regional flights.
  • May 11: All passengers are required to wear a face mask / covering while aboard the aircraft. American is following the CDC guidelines and homemade face mask / coverings will be allowed. Find additional details on the CDC website.
  • Fifty-percent of middle seats and seats opposite the flight attendant jump seats are temporarily blocked from booking
  • Reduced on board food and beverage services. 
  • American Airlines is encouraging travelers to check their Newsroom for the latest updates.

Delta Air Lines:

  • May 4: Passengers are required to wear face masks starting at airport check-in and while onboard and the aircraft. Delta will have supplies should a passenger who need them. 
  • All employees, who are not able to remain six-feet apart, are required to wear a face mask or covering temporarily until June 30.
  • Middle seats in Main Cabin, Comfort + and Premium Select across all flights have been temporarily blocked through May 31. 
  • Delta will only be boarding 10 passengers at a time, enforcing back of aircraft to front boarding, reminding them to social distance during the boarding process.
  • Onboard food and beverage services have been temporarily reduced which includes removal of alcohol offerings across all cabins.

Frontier:

  • May 8: All passengers will be required to wear a face covering that effectively covers their nose and mouth throughout their journey starting at airport check-in and while onboard the aircraft. 
  • When you book an aisle or window seat in a “More Room” row, the adjacent middle seat is guaranteed to be empty.

JetBlue

  • May 4: All passengers will be required to wear a face mask or covering that effectively covers their nose and mouth throughout their journey starting at airport check-in and while onboard the aircraft. This policy comes after the airline began requiring all crew members to wear face coverings while working.
  • Since late March, JetBlue has limited the number of available seats for sale on most flights to provide additional space for individuals not traveling together.

Hawaiian Airlines:

  • May 8: Guests will be required to wear a face mask / covering from check-in to deplaning at their final destination. For guests who do not have a mask / covering, disposable face masks will be available at counters and gates.

Southwest:

  • May 2: Boarding in smaller groups of 10 by boarding position. 
  • May 11: Face masks / coverings will be required for all travelers. For customers who forget their mask, Southwest will have some available.
  • It is encouraged to bring your own sanitizer while traveling. 
  • Snack and beverage services have temporarily been suspended on all flights until further notice. 

Spirit:

  • May 11: All guests will be required to wear face masks / coverings. Those without will not be allowed to board the plane.
  • Guest facing team members will also be required to wear a face mask / covering.

Sun Country:

  • In-flight food and beverage services have been suspended until further notice.
  • Middle seats will be eliminated where possible, however anyone who has already purchased a middle seat will retain their originally purchased seat. 
  • Face masks are currently not a requirement

United Airlines:

  • May 4: Passengers are required to wear face masks / coverings while onboard. Masks will be available to passengers onboard that do not have their own.
  • All United employees onboard the aircraft are now required to wear a face mask / covering.
  • Advanced seat selection for passengers has been temporarily restricted for adjacent seats, including First Class so that no one has a seatmate. 
  • Self-service kiosks have been disabled, while passengers will be separated by plexiglass at the service counters. 
  • Onboard food and beverage services have been temporarily reduced including suspension of Buy on Board and hot towel service.

 

 CTM encourages all clients and their travelers to check the airline carriers website daily before heading to the airport.

 
 

For additional information please contact your CTM team.

We take every care to ensure information is correct at time of release, but occasions resulting from the advice are the responsibility of the individual and/or your company. CTM will only notify you according to the CTM alert escalation process and providing travel was issued through CTM. CTM does not accept responsibility for the consequences of advice taken or not taken. 

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