Travel Alert

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CTM’s One-Stop Shop of COVID-19 Information: CTM has created a special landing page to be used as a repository of COVID-19 travel alerts to help you stay informed as updates become available. All new updates will be displayed at the top of the page.

AA Schedule Change Policy

Wednesday, April 8, 2020


Refunds will be allowed if the overall delay is greater than four hours, for tickets issued on/after April 8, 2020, according to American Airlines new Schedule Change Policy.

For tickets issued prior to April 8, 2020, American will honor their 60 minutes or more schedule change policy.

Regarding irregular operations that may occur within 72 hours of departure, American has adjusted their policy to allow for full refund for delays of 90 minutes or greater for tickets with an original issue date of April 8, 2020 or beyond. 

CTM will continue to monitor and communicate airline policy updates, as information becomes available.

We take every care to ensure information is correct at time of release, but occasions resulting from the advice are the responsibility of the individual and/or your company. CTM will only notify you according to the CTM alert escalation process and providing travel was issued through CTM. CTM does not accept responsibility for the consequences of advice taken or not taken. 

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