Updated information on airline refund accessibility within agency and online systems.
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Airlines Continue to Inhibit Refunds in GDS
Friday, April 3, 2020
In an update from ARC, the following airlines have elected to manage ARC accredited travel agency refunds directly and confirmed that decision with ARC. Refunds for these airlines have been inhibited through their GDSs and the ARC settlement system:
Air Cote D'Ivoire
El Al Israel Airlines
KLM Royal Dutch Airlines
LOT Polish Airlines
Lufthansa German Airlines
Plus Ultra Lineas Aereas
South African Airways
Swiss International Air Lines
Taca International Airlines
Tacv-Cabo Verde Airlines
TAP Air Portugal
Airlines continue to be back logged processing requests, thus causing significant delays for travelers and companies expecting refunds.
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