Recent airline industry bailout prompts U.S. senators to urge airlines to give customers a full refund for flight cancellations.
U.S. Senators Urge Airlines to Provide Cash Refunds to Travelers
Wednesday, April 1, 2020
A group of U.S. senators have drafted a letter to each of the domestic airlines asking that they issue refunds on canceled flights, instead of providing airline credits.
The letter stated that:
“The ongoing pandemic is placing enormous financial strain on millions of Americans, and families need cash to pay for essentials such as food, housing, and medical care. In light of this pressing need and the unprecedented bailout—to the tune of $25 billion—that the airline industry just received from Congress, we believe your company has a moral responsibility to provide real refunds, not travel vouchers, to consumers, and to support State Department efforts to repatriate any American citizens trying to come home.”
Airlines who received the letter include Alaska Airlines, Allegiant Air, American Airlines, Delta Air Lines, Frontier Airlines, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, Spirit Airlines, Sun Country Airlines, and United Airlines.
CTM will continue to monitor the changing airline cancellation policies, and provide additional information as it becomes available.
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