Travel Alert

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U.S. Senators Urge Airlines to Provide Cash Refunds to Travelers

Wednesday, April 1, 2020

A group of U.S. senators have drafted a letter to each of the domestic airlines asking that they issue refunds on canceled flights, instead of providing airline credits.

The letter stated that:

“The ongoing pandemic is placing enormous financial strain on millions of Americans, and families need cash to pay for essentials such as food, housing, and medical care. In light of this pressing need and the unprecedented bailout—to the tune of $25 billion—that the airline industry just received from Congress, we believe your company has a moral responsibility to provide real refunds, not travel vouchers, to consumers, and to support State Department efforts to repatriate any American citizens trying to come home.”

Airlines who received the letter include Alaska Airlines, Allegiant Air, American Airlines, Delta Air Lines, Frontier Airlines, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, Spirit Airlines, Sun Country Airlines, and United Airlines.

CTM will continue to monitor the changing airline cancellation policies, and provide additional information as it becomes available.

We take every care to ensure information is correct at time of release, but occasions resulting from the advice are the responsibility of the individual and/or your company. CTM will only notify you according to the CTM alert escalation process and providing travel was issued through CTM. CTM does not accept responsibility for the consequences of advice taken or not taken. 

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