PMA Companies
Responding to the COVID-19 Pandemic

To Our Valued Clients and Distribution Partners,

I am writing to provide you with an update on our response to the COVID-19 pandemic.

Our first priority is the safety and health of our employees, and we have taken a number of steps to limit their exposure to the virus while they conduct company business. They include complying with CDC recommendations, curtailing business travel, suspending attendance at conferences and large events, and restricting visitors to our buildings. We are also promoting social distancing by transitioning our employees to work-from-home status.

Like you, I have been paying very close attention to the conditions in all of our operating territories as well as statements by public officials. After considering the evolution of the virus across the country and the duty of corporate America to limit community spread, PMA Companies will temporarily substitute all face-to-face meetings with conference calls. If you feel it is essential that a PMA Companies employee attend a critical on-site meeting, your request will be escalated to a member of my senior management team for review.

PMA Companies employees are focused on following through on our commitments to clients, distribution partners, injured workers, and vendors. I am confident that we will effectively navigate through the challenges presented by COVID-19.

I wish you, your families and your employees good health and strength in the coming weeks. Thank you for trusting PMA Companies as your insurance, TPA, and risk services partner.

John Santulli
President & CEO