Travel Alert

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CTM’s One-Stop Shop of COVID-19 Information: CTM has created a special landing page to be used as a repository of COVID-19 travel alerts to help you stay informed as updates become available. All new updates will be displayed at the top of the page.


United Airlines Is Extending Their Change Fee Waiver

Monday, March 30, 2020

United Airlines is extending the date in which travelers can purchase a ticket that will be exempt from change fees. The airline has stated:

Due to ongoing uncertainty over travel planning, we are offering a waiver for change fees on all fares (including Basic Economy, bulk and fixed fares, etc.). Tickets newly purchased between March 3 through April 30, 2020, will be exempt from change fees. This change gives customers the confidence to continue with travel plans even with the uncertainty of this situation.

Traveler may change to a flight of equal or lesser value with no change fee. If the new fare is of lesser value, there's no refund or residual of the fare difference. If the new ticket is a higher fare, the traveler only pays the fare difference.

Visit the United Important Travel Notices page, for complete details.


For additional information please contact your CTM team.

We take every care to ensure information is correct at time of release, but occasions resulting from the advice are the responsibility of the individual and/or your company. CTM will only notify you according to the CTM alert escalation process and providing travel was issued through CTM. CTM does not accept responsibility for the consequences of advice taken or not taken. 

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