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Hi there,

At this point, you have probably gotten an update from every vendor, company or website that you have ever used, so we at TheGuarantors are going to cut right to the chase:

  • We’re definitely open for business
  • Our policies are in full effect
  • We have doubled our resident success and mitigation teams
  • We’ve created a COVID-19 resource page
  • We’re coming up with new solutions all the time
  • We want you to stay in touch

More details are down below, but please don’t hesitate to reach out if there is anything we can do. You partner with us because we take our work as seriously as you do. We’ve built a sustainable platform based on superior data, best-in-class service, and a culture of innovation and problem-solving. Real estate, risk and technology are in our DNA. That’s certainly not going to change--if anything, it’s more important now than ever.

All the best,

TheGuarantors Team

 

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Here is the slightly less chase-cutting version of what we’re up to:

  • We’re definitely open for business: we’re not going to close up shop or suspend services just because times are a little rough. We’re fully remote too, so operations are running smoothly and we’ll continue to deliver the white-glove service you’ve come to expect. Just like before, we actually pick up the phone when you (or your renters) call.
  • Our policies are in full effect: we stand by every policy we’ve issued, same as it ever was. If we’re being honest, which of course we are, we’re entering some uncharted waters, so we’re going to encounter some things we’ve never seen before. We can’t tell you exactly how it will all shake out, that we’ll agree every time, or that we can wave our hands and make it all go away--we’re still trying though--but we can tell you that we’re all in this together. Our commitment is to work with you every step of the way to find a solution that makes sense for you, for us, and for your residents. (And if you’re really worried, rest assured that should anything happen to us or our carrier partners, admitted policies like ours are backed by the state guaranty fund.)
  • We have doubled our resident success and mitigation teams: we are doing our utmost to help residents who need helping. Our team educates distressed tenants on their lease obligations, and provides resources and guidance to help them get back on track. First and foremost, we encourage open lines of communication with you. 
  • We’ve created a COVID-19 resource page: it has an FAQ, a tracking chart for any regulatory changes, and any of our previous updates or analyses. We’ll keep it fresh and lively with any new updates or information going forward. 
  • We’re coming up with new solutions all the time: as the landscape evolves, so do we. If what you did before isn’t working for you now, then don’t hesitate to reach out. We can help.
  • We want you to stay in touch: the more we know, the more we can help. If folks are falling behind on rent and asking for help (or not), let us know. If you’re trying to figure out how best to get or keep tenants on track, tell us about it. If you’re trying to navigate legal or regulatory changes, please share, because we think about that all the time. If you need a refresher on how the policy works, or want to review the General Terms & Conditions, we’re happy to re-send that along, as well.
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