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CTM’s One-Stop Shop of COVID-19 Information: CTM has created a special landing page to be used as a repository of COVID-19 travel alerts to help you stay informed as updates become available. All new updates will be displayed at the top of the page.


Current Refund Policies for the 10 Largest U.S. Airlines

Wednesday, March 25, 2020

For travelers seeking a refund, it’s important not to wait until the airline formally cancels a flight to reschedule. In the list below,  you can find the most current information regarding refund policies for the top 10 domestic airline; the airline names also contain links to that airline's COVID-19 policy landing page.

Alaska Airlines will refund international tickets for flights that it cancels due to current network cuts. The carrier says it will also refund tickets for the “majority” of canceled domestic flights. 

American Airlines customers can receive a full refund in any case in which a flight, domestic or international, is canceled. American’s contract of carriage guarantees such refunds.

Allegiant advises that they will work with each individual traveler on best options for them, including re-accommodating to another flight, providing a full credit voucher or a refund. Refunds are guaranteed as an option under Allegiant’s contract of carriage.

Delta customers are eligible for a refund if a flight is canceled. Delta’s contract of a carriage guarantees refunds at the passenger’s request for all cancellations, delays and diversions of more than 90 minutes.

Frontier said that if a customer’s flight is canceled due to COVID-19, they are entitled to a refund or may opt for a future credit. 

Hawaiian Airlines customers can request refunds for all flights canceled due to COVID-19 capacity cuts.

JetBlue customers are eligible for waived cancellations and change fees when flights are canceled. However, JetBlue’s Jan. 16, 2020 contract of carriage says that when a flight is canceled, passengers can opt for a full refund. 

Southwest Airlines will provide refunds for impacted flights at the customer’s request, but the carrier cautions that the policy is subject to change. Refunds aren’t guaranteed in the Southwest contract of carriage.

Spirit Airlines website states that travelers "are eligible to receive a reservation credit for the full value of their reservation." Spirit’s contract of carriage says customers have the option to get a refund for cancellations.

United Airlines customers whose travel is disrupted by more than six hours because of schedule changes are eligible for a refund on domestic flights. On international flights, United will provide a credit for travel disrupted by 6 hours or more. The credit is good for 12 months from time of purchase. Customers who don’t use the credit will get a refund at the end of those 12 months.


For additional information please contact your CTM team.

We take every care to ensure information is correct at time of release, but occasions resulting from the advice are the responsibility of the individual and/or your company. CTM will only notify you according to the CTM alert escalation process and providing travel was issued through CTM. CTM does not accept responsibility for the consequences of advice taken or not taken. 

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