Southwest Airlines shared the following partner update with CTM including additional change flexibility and schedule changes.
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Southwest Airlines Business Update
Tuesday, March 24, 2020
Southwest Airlines shared the following partner update with CTM:
Additional Change Flexibility
Southwest has made additional changes to their already very flexible policies:
Southwest normal policy dictates that if you decide not to travel, as long as you cancel your flight at least 10 minutes prior to departure, the funds used to pay for a nonrefundable ticket are then valid for one year from the date of purchase. However, in recognition of the current travel environment, Southwest is extending the expiration date of some travel funds:
Customers’ funds that have expired or will expire between March 1-May 31, 2020, will now expire June 30, 2021
Any travel funds created because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021
It will take Southwest technology teams a few weeks to make these changes, and once you’re ready to use these funds, simply reference the PNR number on the reservation and use it as you would use “store credit” at most retail establishments.
Also, any travel planned through the end of June can be changed for up to 60 days from the original date of travel without paying any difference in fare if you are traveling between the same origin and destination.
Southwest has made the decision to reduce published flight schedules by at least 20% for the time period April 14, 2020, through June 5, 2020. That difficult decision was driven by the need to match capacity to the current level of travel demand in the wake of the ongoing COVID-19 outbreak. From Southwest: "We sincerely regret any inconvenience to our Customers and if any future schedule modifications need to be made we will let you know."
For additional information please contact your CTM team.
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