Travel Alert

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CTM’s One-Stop Shop of COVID-19 Information: CTM has created a special landing page to be used as a repository of COVID-19 travel alerts to help you stay informed as updates become available. All new updates will be displayed at the top of the page.


Southwest Airlines Business Update

Tuesday, March 24, 2020

Southwest Airlines shared the following partner update with CTM:

Additional Change Flexibility

Southwest has made additional changes to their already very flexible policies:

Southwest normal policy dictates that if you decide not to travel, as long as you cancel your flight at least 10 minutes prior to departure, the funds used to pay for a nonrefundable ticket are then valid for one year from the date of purchase. However, in recognition of the current travel environment, Southwest is extending the expiration date of some travel funds:

  • Customers’ funds that have expired or will expire between March 1-May 31, 2020, will now expire June 30, 2021
  • Any travel funds created because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021
  • It will take Southwest technology teams a few weeks to make these changes, and once you’re ready to use these funds, simply reference the PNR number on the reservation and use it as you would use “store credit” at most retail establishments.

Also, any travel planned through the end of June can be changed for up to 60 days from the original date of travel without paying any difference in fare if you are traveling between the same origin and destination.

Schedule Modifications

Southwest has made the decision to reduce published flight schedules by at least 20% for the time period April 14, 2020, through June 5, 2020. That difficult decision was driven by the need to match capacity to the current level of travel demand in the wake of the ongoing COVID-19 outbreak. From Southwest: "We sincerely regret any inconvenience to our Customers and if any future schedule modifications need to be made we will let you know."


For additional information please contact your CTM team.

We take every care to ensure information is correct at time of release, but occasions resulting from the advice are the responsibility of the individual and/or your company. CTM will only notify you according to the CTM alert escalation process and providing travel was issued through CTM. CTM does not accept responsibility for the consequences of advice taken or not taken. 

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