With refunds far outpacing new sales for many airlines, some carriers have decided to manage refunds directly.
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Updated Airline Refund Processing
Tuesday, March 24, 2020
Some Airlines Suspend GDS Refunds
As a follow up to yesterday's announcement that Lufthansa has suspended GDS refund processing, additional carriers, including AirFrance, KLM, El Al, Tap, and Westjet, are also inhibiting GDS refund processing due to high demand.
As refunds far outpace new sales for most airlines, some carriers have informed ARC that they will manage refunds directly. In order to process refund requests outside the GDS, CTM is contacting impacted airlines directly, following the individual airline’s instructions for refunds.
For additional information please contact your CTM team.
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