Travel Alert

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CTM’s One-Stop Shop of COVID-19 Information: CTM has created a special landing page to be used as a repository of COVID-19 travel alerts to help you stay informed as updates become available. All new updates will be displayed at the top of the page.


Monday, March 23, 2020

Lufthansa Temporarily Suspends Refunds

The refund functionality for Lufthansa Group airlines’ tickets has been temporarily disabled in all reservation systems as well as on the airlines' websites and on Lufthansa travel agent resources website. Refunds requests already submitted will be processed at a later stage.

Lufthansa remains committed to supporting CTM in serving our travelers. The airline has advised they will provide additional details processing refunds as soon as possible.

CTM will communicate updates as they are received.

For additional information please contact your CTM team.

We take every care to ensure information is correct at time of release, but occasions resulting from the advice are the responsibility of the individual and/or your company. CTM will only notify you according to the CTM alert escalation process and providing travel was issued through CTM. CTM does not accept responsibility for the consequences of advice taken or not taken. 

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