Travel Alert

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United Airlines Service Updates

Thursday, March 19, 2020

United airlines has announced the following changes to their service:

UNITED FURTHER REDUCES DOMESTIC AND INTERNATIONAL SCHEDULES
  • International - Across the Atlantic, Pacific and Latin America, United will operate approximately 45 daily flights in April.
  • Domestic - While United does not plan to suspend service to any single U.S. city now (with the exception of Mammoth Lakes, CA) the airline is closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust its schedule accordingly throughout the month.
INTERNATIONAL SCHEDULE CHANGE REFUND POLICY
  • United’s goal remains to automatically rebook as many customers as possible within six hours of their originally scheduled flight. The schedule change policy also applies to flights canceled due to schedule change.
  • For any customer whose international travel is disrupted by more than 6 hours or canceled because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they may request a refund to their original form-of-payment at the end of that 12-month period.
  • Importantly, this also applies to residents from other countries that effectively can no longer travel to the U.S. because they would face a 14-day quarantine upon arrival as well as customers impacted more broadly by government-mandated travel restrictions or quarantines.
  • Reminder: Flights need to be canceled before the departure dates to ensure the ticket stays open for use. 

DAY OF TRAVEL REBOOKING PROCESS
  • In the event one of a flight delay or cancellation on the day of travel and rebooking is needed, United should be contacted directly by the traveler or an agent.
  • If the traveler would prefer not to travel at this time, the ticket value may be applied to a new ticket, without fee, for up to 12 months from the date of purchase.

For more information please contact your CTM team.

We take every care to ensure information is correct at time of release, but occasions resulting from the advice are the responsibility of the individual and/or your company. CTM will only notify you according to the CTM alert escalation process and providing travel was issued through CTM. CTM does not accept responsibility for the consequences of advice taken or not taken. 

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