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Information and Updates to Help During COVID-19

We want to assure you that our whole team remains invested in your success, as well as in that of your programs, your learners and staff.

  • Learn more about Live Remote Proctoring (LRP) as a testing option – now available!

  • If you would like to be contacted by an NHA team member, please complete the form below.

  • Stay current by viewing regular updates and helpful resources on this page.

Now Available – Live Remote Proctoring (LRP)

Effective Tuesday, May 19, NHA is excited to announce that LRP is now an available testing option for your candidates, allowing them to securely take NHA’s eight nationally accredited certification exams remotely from their homes.

With LRP, you can provide your candidates a safe, socially distanced testing option under the secure virtual supervision of a third party live remote proctor—provided by our partner, PSI—relieving your institution of the burden of proctoring or needing to wait for testing centers to re-open. 

Candidates may begin registering for and scheduling their LRP exams if your institution is set up for LRP as a testing modality (see “Latest Updates” section below for details).

Helpful Resources on LRP:

Latest Updates on Exam Testing and Eligibility

LRP-computerUtilize Live Remote Proctoring (LRP),
beginning May 19th

We know you have been eagerly awaiting the availability of the LRP testing option, and we appreciate your patience and commitment to helping your candidates stay engaged and prepare for their exam(s) while practicing distance learning.

Since NHA received approval from our accrediting body, National Commission for Certifying Agencies (NCCA) to offer LRP during the COVID-19 pandemic, we have been working diligently to make this an option for your candidates.
  • If you haven’t already done so, please reach out to your NHA Certification Specialist to have your account set up for LRP as a testing modality, to ensure your candidates can leverage LRP testing. This must be completed at least 48 hours before your candidates can begin registering for and/or scheduling their exam(s).
  • If you are not yet partnered with NHA and would like to utilize LRP for NHA exams, please complete the How To Get Started form on our website and we will be in contact with you to help you get set up based on your institution’s needs.
  • Candidates who were temporarily unable to schedule or take an exam between 5/13 – 5/18 due to the PSI/NHA system integration and upgrade can now register for and reschedule their exams with LRP as an option in addition to PSI on-site testing centers.


Third Party Testing Centers/PSI Update

Here is the latest information we have from our third-party testing center, PSI, regarding physical testing center availability. NHA will also post regular updates here as we receive them.

PSI currently anticipates re-opening nearly 75% of its US testing centers on Friday, May 1, 2020, and will continue to depend on state, city, and county government guidance. As sites reopen, they will continue meeting social distancing and health and safety requirements, which means they will be operating at 50% seat capacity. Additional sites will come online over the next few weeks and PSI will be updating its website to reflect the latest status of these test centers here.

PSI has provided a frequently asked questions document regarding the safety and sanitation procedures that will be employed to ensure all candidates and test center administrators are safe. The document can be found here.


Rescheduling exams with PSI

Effective immediately, candidates can reschedule up to and including the day of testing at no penalty and no documentation required. NOTE: In most cases, candidates can reschedule their examinations on-line and they are encouraged to do so. If a candidate chooses to reschedule through PSI's candidate support call center, they may experience longer than usual wait times under the current circumstances.

Read the full update here >


CPT and CET eligibility modifications during COVID-19

NHA appreciates all you are doing to help your students access a better future, even during a time that has presented unique challenges. Here are the latest updates on CET and CPT eligibility requirements during COVID-19.  Click here to read the full overview.

  • During the COVID-19 outbreak and for a reasonable time thereafter, our Board has authorized CPT and CET candidates to take their certification exam upon completion of required coursework and to receive the appropriate pass/fail result.
  • Candidates who pass their exam before meeting the eligibility requirements will receive documentation that they successfully passed the exam and are considered conditionally certified.
  • The additional hands-on eligibility requirement must be satisfied within 90 days of passing the exam.
  • If the COVID-19 outbreak prevents candidates from completing the venipuncture, capillary sticks and/or EKG eligibility requirements within the 90-day period of passing their exam, NHA and our Certification Governing Board will extend the timeframe for completion.
  • When the school receives documentation showing the additional requirements have been completed and attests that requirement has been fulfilled, NHA will automatically update their status and issue the full certification.
  • At this time, the Board is not considering alternative means of demonstrating these live requirements (e.g. waiving or reducing the quantity performed and/or allowing the use of simulation).

If you would like to learn more about this extension and pursue implementation for your institution, please complete this addendum and then contact your NHA representative. 


Get additional information and updates in our frequently asked questions.

Read FAQs

Resources to help you achieve success in online education

  View All Resources Now  

Live Study Session: CPhT Exam Prep

RECORDED 5/12/20: This video presents a virtual study session with pharmacy technician subject matter experts - Jeremy Sasser, BA, CPhT and Megan Reed, CPhT. During this session, Jeremy and Megan will answer live and pre-submitted questions about best ways to prepare for the CPhT certification exam.

The New Normal Playbook

In this webinar, we talk about the changing landscape of health systems in response to COVID-19. Including; Workflow, staffing solutions, virtual visits and staff morale. The continuing education quiz will be available on May 29.

Live Remote Proctoring:
An Alternative Delivery Method
for Certification Exams

Here, we provide administrators a brief overview of the NHA suite of pharmacy technician product solutions.