Why does engagement matter?
Engagement is especially important for oncology practices, where staff can have a huge impact on cancer patients and their loved ones. A Gallup study of over 1.4 million employees found that engaged employees increase productivity and profitability. The study also revealed that organizations with higher employee engagement saw significantly lower turnover. Replacing just one employee can cost from one-half to twice the employee's annual salary, so turnover can have a huge impact on your practice’s financial success.
How can I improve engagement?
Build relationships and teams
Create an environment of belonging. Help new employees assimilate onto teams by assigning them a buddy, offering them an onboarding plan, and understanding their preferences. Recognize and celebrate accomplishments.
Practice giving and receiving feedback
Establish norms for feedback by making sure your feedback is actionable, receivable, and balanced. Ask for permission before giving feedback, such as, “Do you have five minutes to chat about some feedback?” Then, present observable behavior and share the “why” it matters. Lastly, make sure you provide a concrete suggestion for next time and give the person a chance to respond.
Connect with employees and understand their goals
Meet with your team regularly to stay on top of any challenges they may be facing. Understand their career goals and help them outline ways to achieve them so you become a partner in their success.
Scroll down to see what I’m reading this month to learn more.