Integrated Design Customer Newsletter


Hi there,

Customer Service Tip of the Month

Forget your password?

If you are logging into Time Bank Online at and you forget your password, to reset it all you need to do is select "Forgot Password" underneath the Password field.

If your User Name is valid, you will receive an email with a temporary password. You will be asked to update your password on your next login.

In the email with your temporary password there might be a "trailing space" after the password, so make sure you don't copy and paste an extra space or the password will fail.

Check out our knowledge base article in IDI Resource Center: How do I reset my Time Bank Online password?


Customer Spotlightalice2.-1

We are happy to announce our Hero of the Month for December, Alice Bethapudi, General Accountant at Brazos Valley Community Action Programs. In her role for three and a half years, Alice was drawn to the challenge of numbers and accountability.

For Alice, a favorite memory on the job was "running a successful payroll upon completion of software implementation of which I was also the Project Lead."

Outside of work Alice enjoys painting, sketching, and reading.

IDI is happy to recognize and support Alice as she makes a difference in her department!

Ways to Engage

  • Make sure you fill out our customer surveys so we know how we're doing and can continuously improve:
    • Complete emailed customer service surveys, or visit our website at to fill out a survey if you haven't already completed one in the past three months.
  • Subscribe to our Blog, IDI Connections.
  • Follow us on social media:


We love to hear from our customers!

Have stories or comments to share?

Dawn White
Dawn White, Director of Marketing and Account Management
Integrated Design, Inc.