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Demand Response: Working with customers to ensure energy reliability

Utilities are facing many challenges when it comes to the provision of a reliable service including the forecasting of growing demand and the balancing of intermittent energy production. This is why utilities are now setting up Demand Response Programs that strengthen the role of the customer and improve network stability. With the active participation of customers, utilities are no longer the only ones working to ensure energy reliability.

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Did you know that with Open's SMART methodology, software implementation times have been optimized by over 50% in the last 5 years?

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Discover the new way to understand customers at every stage of the business cycle

The adoption of trends for utilities has always been different than for other sectors. In the case of customer-centricity, service providers must take these differences into account as they develop long-term strategies to enhance revenue growth while building strong relationships with their customers.

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