Fraud Alert - EN

You can lose money if you give any transaction information over the phone. Giving information over the phone is exactly the same as giving cash to a stranger.

NO ONE from Payment Source, Now Prepay, or product vendors such as Neosurf, Visa, or MasterCard will ever phone you and ask you for transaction related or terminal related information over the phone.

If you receive a call from someone claiming to be from Payment Source, Now Prepay, or a vendor asking you for any of the following:

  • To test a terminal by printing PINs
  • Provide PIN number
  • Provide Claim Code
  • Provide User ID
  • Provide terminal password
  • Activate a card and provide the card number

HANG UP AND DO NOT PROVIDE THIS INFORMATION! call us at 1-800-253-2111 to report the incident.

REMINDER: Now Prepay/Payment Source will only ever use the Test Card or Test PIN to perform any necessary testing.  We will NEVER ask you to complete LIVE transactions.

Please visit our Fraud Alerts & Advisories webpage for details on the different scams and fraud happening in the marketplace.


Questions or Concerns?
Contact us at or call us at 1-800-253-2111.