We must be careful about what we say and how we say it. Thoughts become words and words become things that effect change in those around us.
London Speech Workshop

The butterfly effect in communication

This week has me thinking about karma.

How what we put out there, in terms of our words and communication can have a butterfly or ripple effect. Our words have such power to effect change in those around us, and so we have to be careful what we say and how we say it. I am striving to implement this, to always live by my words.

I have been asked to be the communication expert for an upcoming BBC documentary about what we can learn from animals (I’ll let you know when it’s released!), and yesterday was speaking to the producer about their episode on bats.

Bats send out sonic waves to assess the space, and the frequency that comes back tells them how big the space is and what they need to know. I talked to him about how we, as humans, need to adapt ourselves, our body language, our voice, tone and content to the space we are in.

If we get this wrong, it’s not conducive to connection with the people in that space. We have all been in a small room with someone who’s communication is too big for the space, and conversely, in a big room with someone who’s communication goes unheard. We have a tool for this at London Speech Workshop called ‘the connection space’ tool - a simple way to help people inhabit the right space for the right setting, so they can put it on like an outfit.

But bats and their sonic waves teach us more than just about fitting our communication to a space. There is a deeper message that what we put out comes back at us, often in an amplified form. Currently, I am reading Napoleon Hill’s timeless classic, Think and Grow Rich, (which I highly recommend) and it makes this point over and over again - what you put out there, comes back at you. And the universe doesn’t differentiate; if you put out positive, you get it back. The same with negative.

Take, for example, a woman who applied for a job with London Speech Workshop. She didn’t make it past the first stage, and so got the same standard polite rejection letter that our other fifty or so applicants received at this stage. But she wasn’t happy as she wanted feedback. She wrote several times, and eventually, I did give her feedback, as kindly as I could. But she was annoyed with us and three weeks ago gave us a one star review on google to that effect. Her words did have an effect on us - people saw her one star and it wasn’t a good look! But then something else happened, we used her negative action to make positive happen. We chose to turn her lemon, into our lemonade!  

Myself and our wonderful team of coaches have been reaching out to our lovely clients for Google reviews, and by Sunday we had gone from 1 to 16 reviews, and we hope to get many more.  She gave us the opportunity to send out our own sonic waves out for support and receive it back with gusto.

As for her, she has given several one-star reviews to other companies who haven’t hired her, and I imagine this may be connected to why she is finding it difficult to find a job.  Meanwhile, I am so grateful to her for the gift she gave us. So the overall message, from the bats, If you are determined to be negative, it always comes back to bite you. If you are determined to be positive, all sorts of things can be turned into sweet lemonade.

- Emma

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